oo Can just one employee do one single thing different and completely transform your company as a result? They can. The story of Johnny the Bagger, currently making the rounds of retail blogs, shows how it can be done.

The story begins with employee-motivation expert Barbara Glanz. The Contagious Enthusiasm author relates in her own video that she spoke several years back to an audience of 3,000 employees of a major grocery chain. She told the crowd, "Every one of you can make a difference and create memories for your customers that will motivate them to come back." read more...